Guided Learning: Dealing with conflicts

Content & How to use

To start working on developing your skills, it is helpful to determine at what level your current conflict resolving skills are. Therefore this topic guide starts with a questionnaire that analyses how you tend to deal with a conflict. 

1. Test for conflict handling

When a conflict occurs, people have a natural way of dealing with the situation. Researchers have identified five conflict handling styles, and the test on this website shows you the extent to which you prefer to use each of these conflict handling styles. Once you are aware of the natural approach you have towards handling a conflict, you can determine how you want to further develop your skills. Go to the test.

2. Dealing with conflict

Now that you are aware of how you currently deal with a conflict, you know what aspects of dealing with conflicts you need to focus on. 

To ensure that you are able to solve conflicts that may arise in your team, the following tactics can easily help you in turning them into opportunities and successes.

   Ask Questions
Don't be afraid to ask questions, most conflicts arise due to poor communication. Perhaps you have misstated what was intended.

   Matter of Perspectives
Often there are unmet expectations on the other side. Recognize their perspective and understand where the conflict is coming from.

   Avoid Emotional Triggers or Involvement
Do not get emotionally involved, this can cause the interaction to go downhill. Instead stay calm and it will be easier for others to be involved in resolving the conflict.