Dealing with conflict

To ensure that you are able to solve conflicts that may arise in your team, the following tactics can easily help you in turning them into opportunities and successes.

Ask Questions
Don't be afraid to ask questions, most conflicts arise due to poor communication. Perhaps you have misstated what was intended.

Matter of Perspectives
Often there are unmet expectations on the other side. Recognize their perspective and understand where the conflict is coming from.

Avoid Emotional Triggers or Involvement
Do not get emotionally involved, this can cause the interaction to go downhill. Instead stay calm and it will be easier for others to be involved in resolving the conflict. 

Take a look at the full article for more tips on conflict management, or watch the following video for an alternative approach.